Every successful organization—from a baseball team to a Fortune 500 company—has its leaders, its behind-the-scenes worker bees, its savvy strategists who excel at their jobs.  They are the “go-to” people when something needs to get done. McIntire School of Commerce Associate Professor Rob Cross (UVA’s Batten Institute) says managers think they know who these people are, but surprisingly they are wrong half the time.   Cross uses a survey and matrix to reveal the invisible social networks in the workplace and to help business leaders across the nation identify these “office energizers.”

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